Support & FAQ

We're here to support you.

Folio AI is an AI-powered digital product management platform that enables businesses, sellers, manufacturers, and independent professionals to create, edit, and share their products. It allows users to build product catalogues, showcases, and shareable links quickly and intuitively.

• Who can use Folio AI?

  Folio AI is designed for anyone who wants to manage products digitally, including businesses, teams, entrepreneurs, and individual users.

• How can I subscribe?

  Current subscription plans and pricing are displayed within the application or on our official website. Subscriptions are processed through the payment system of the platform you choose.

• What determines subscription plans?

  Plans may vary depending on factors such as number of users, available features, credit usage, technical capacity, and publishable content limits. The latest plan details are always shown within the app or on our website.

• How does the credit system work?

  Folio AI may use a credit-based system for certain features. Credit requirements may vary depending on the feature used, AI model, or type of operation. Current usage details are always displayed inside the application.

• Can multiple users collaborate?

  Yes. Depending on your plan, you can invite team members and collaborate together. The number of users allowed may vary according to your subscription plan.

• What happens if my subscription expires?

  If your subscription expires, access to subscription-based features may be suspended. Once you renew your subscription, access will be restored.

• Is my payment information secure?

  All payments are processed through authorised and certified third-party payment providers. We do not store your payment card details.

• Who owns the content I upload?

  You retain full ownership of the content you upload. Folio processes your content solely for the purpose of providing the Services.

• Do you offer a free plan or trial?

  Availability of trials or free plans may vary from time to time. Current options are always displayed within the application or on our website.

• Are AI results guaranteed?

  No. AI-generated results may vary depending on the input data, settings, and technical factors.

• Where is my data stored?

  Your data is securely stored on enterprise-grade infrastructure operated by leading global cloud providers and protected by industry-standard security measures.

• How can I delete my account?

  You can delete your account from the application settings or by contacting our support team.

• Is my data stored?

  Yes. Your data is securely stored in order to provide the Services. Details about data retention periods are explained in our Privacy Policy.

• How can I contact support?

  You can reach our support team at any time via email:

  info@quantuslabs.ai